A personal welcome after customs
Meet & Greet is an optional arrival-hall service added to a Merge airport transfer. After you clear immigration, collect your bags and pass customs, your chauffeur meets you in the public arrival hall with your name displayed on a tablet. You then walk together to the agreed vehicle collection point, with help handling your luggage.
The service is useful for first-time visitors, families managing children and bags, and hosts arranging an executive's arrival. It gives the traveller a person to look for after the flight. It does not include airside assistance, fast-track immigration, baggage retrieval from the belt or access to an airport lounge. You still complete the normal arrival formalities yourself.
Meet & Greet or driveway pickup?
Driveway pickup is the standard arrival option. You collect your luggage, contact the chauffeur through WhatsApp and follow the confirmed directions to the arrival pickup area. Meet & Greet adds S$25 to bring the welcome into the arrival hall instead. The vehicle category and transfer destination can stay the same.
Choose driveway pickup if you know the airport and prefer to coordinate your own walk to the vehicle. Choose Meet & Greet when finding a named person is helpful, or when you are organising transport for someone else. Tell us the lead passenger's name and an accessible WhatsApp number so the welcome is clear to both the guest and the chauffeur.
From landing to your hotel door
Share your flight number, travel date, destination, passengers and bags when booking. Select Meet & Greet in the airport arrival options and review the itemised total before payment. If another person is booking for you, make sure the travelling guest can receive the pickup instructions. A booking organiser's number alone may be hard to reach after a flight.
Your assigned driver manually checks flight status ahead of arrival. Included waiting is 60 minutes from actual landing, rather than from the moment you exit customs. Message the team if immigration, baggage or another issue takes longer. Extra waiting follows the booking policy; selecting Meet & Greet does not create unlimited waiting time.
Once through customs, check the name display and your latest WhatsApp messages. If you cannot see the chauffeur, stay in the arrival hall and contact Merge. Confirm the terminal and the exit near you instead of walking to another terminal or accepting directions intended for an unrelated taxi or ride-hailing collection.
All four terminals, with the meeting point confirmed
Merge arranges arrivals at Changi Terminals 1, 2, 3 and 4. Your flight details identify the planned terminal; tell us about a rebooking or terminal change. The chauffeur confirms the practical meeting point for your arrival. Terminal layouts and access arrangements can change, so the latest direct instructions take precedence over a remembered door or baggage-belt number.
Planning a visit to Jewel or a meal before leaving the airport? Arrange the pickup time with Merge before booking. A sightseeing stop inside the airport is different from a direct transfer after landing. For guests who need step-free access, travel with a mobility aid, or cannot walk easily to a pickup area, explain the assistance needed in advance so the vehicle and collection arrangements can be reviewed.
Choose your vehicle and see the full fare
Match the vehicle to everyone travelling and all the luggage. An Alphard / Vellfire has a recommended fit of 5 guests with 4 standard check-in bags. A V-Class is recommended for six guests with four bags. Child seats, prams, cabin bags and unusually large suitcases can reduce usable space. Tell Merge about them before choosing a category; a larger passenger count does not guarantee more luggage room.
Standard Alphard / Vellfire driveway arrivals start at S$80. Arrival-hall Meet & Greet adds S$25 per booking, making the standard arrival S$105 before other applicable charges. Changi airport surcharge, parking and ERP are included. Arrival waiting includes 60 minutes from actual landing.
A one-time S$15 charge applies from 23:00–05:59 Singapore time. Child seats are S$15 each. A non-hourly transfer exceeding 28.1 km by road adds S$10 once. Peak dates, extra waiting and approved additional stops can change the total. Review the itemised booking fare and booking policy before confirmation.
Questions before you travel
How much does Changi Meet & Greet cost?
The add-on is S$25 per booking on top of your vehicle's driveway arrival fare. Other applicable charges remain visible in the booking total.
Will the chauffeur meet me before immigration?
No. The meeting is in the public arrival hall after you complete immigration, collect baggage and clear customs.
Can I arrange the welcome for a business guest?
Yes. Give the travelling guest's name, flight and contact details, along with the organiser's requirements. Confirm that the guest can receive pickup instructions.
What if my flight changes?
Tell Merge promptly about a rebooking, changed flight number or terminal. The driver manually checks flight status, and arrival waiting is measured from actual landing.